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Ethnographic methods in Internet Librarianship?

Information Wants To Be Free » Blog Archive » Internet Librarian Day 1: Using Ethnographic Methods to Know Your Users
.."They did a two year project to determine what undergraduates really do when they write research papers. They had a multi-disciplinary team including an anthropologist who taught the team about ethnographic methods. The findings from this would inform their Website design, instructional design, etc..."

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